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Return Policy

Our Commitment to Satisfaction

Online purchases require flexibility and support. LightInTheBox.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.

The Return and Cancellation Policies below were written to accommodate customer’s needs and also to address the specific nature of our merchandise.

Return DOA (Dead on Arrival) Item

Any products , regardless of the guarantee offered, dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email). [*]

In this case, please kindly provide us with proofs as below:

    * The photos of original Gadget-Buy package with front and back sides
    * The photos or video of the defective item(s)
    * The photos, video or screenshot showing the mal-function of the defective item(s)

In a DOA Situation: a reimbursement for return shipping fees is available, provided that:

    * Return the item(s) by ordinary mail (the cheapest way) with tracking number; If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.
    * The return shipping fee is less than 60% of the defective item(s) value, and also less than $40 (USD), we will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS staff to further confirm it.

Return Incorrect Item Received

If the item you received is completely different from the one you ordered, please contact us via our Customer Service and provide us the picture proof of the error.

If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you returned is in the original package and the merchandise is in the same condition.

For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.

After receiving the incorrect product, please kindly provide us with proofs as below:

    * The photos or video of the incorrect item(s)
    * The photos, video or screen shot showing the mal-function of the defective item(s)

Because different batches of the products supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions or appearance of the product proved to be correct, please understand the case will not included in this policy.

Return Defective Item

We will try our best to make sure the products shipped to our customers are in the best condition. If your product (only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) turns out to be defective.
Within 60 days (from the date of shipment) [**]

Policy: Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item's price up to a maximum of $40.

Detail: The products get damaged (physical damages and damages caused by incorrect usage excluded) within 60 days after shipments (The order shipment date and order notification are provided to you by email). Customer may mail the products back to us. Full refund or replacement plus shipping cost reimbursement will be issued to you upon receipt of shipping proof (available tracking number or a screen shot of shipping receipt).

Note for return:

Return the item(s) by ordinary mail (the cheapest way) with tracking number; If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.

The return shipping fee is less than 35% of the defective item(s) value, and also less than $40(USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS department for further confirmation.

- After 60 days and within 90 days from shipment
Policy: Upon being returned, the defective item will only be replaced. Return shipping fee will be sole responsibility of customer.

Detail: If the product turns out to be defective after 60 days and within 90 days from shipment, Customer may mail the products back to us. We will still try to exchange your defective products for a brand new one where possible. Please notice that the return shipping costs will be on your sole responsibility, we will pay all the necessary shipping fees for the replaced products that we ship to you.

- After 90 days from shipment
Policy: Upon being returned, the defective item will be forwarded to the factory for repair. The shipping cost both ways will be covered by customer.

Detail: Should the item become defective after 150 days from shipment, customers will still be allowed to send the unit back to us. We will help forwarding the item to the manufacturer for repair or replacement until the product arrives at our warehouse, the shipping cost both ways have to be covered by customers. Any cost incurred during the process will be at customer’s expense as well.

After returning the defective product, please kindly provide us with proofs as below:

    * Photos of the front and back of the packaging envelope or box
    * Partial shipment slips (if applicable)
    * Photo, video, screenshot, or description of the defective item
    * Photo, video, screenshot, or description of the defect or defective area

All customers should contact us by Customer Service before returning any item(s)/product(s).

Return Unsatisfied Products

If you are not happy for any reason with your purchase, then just return it within 30 days of receipt for a full refund or an exchange. If the return is not a result of our error, customers will be required to cover shipping cost both ways. And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same condition.

Return Policy For Bra And underwear Items

As for personal hygiene, the bra and underwear items are not available for return excludes quality issue. (The quality problem has to be reported within 48 hours upon delivery, and the pictures clearly showing the defect is necessary). Any return because of unfit size or product not as expected is unaccepted. We will provide the accurate size as possible as we can, please be sure the size is suitable before making purchase.

Product-Specific Return Policies

Although we have a very flexible return policy on most of the items we sell, there are some exceptions. Some items (such as cell phone, Laptop or some large electronics) may have special returns policies.

All such kind of products is provided with a specific period manufacturer's warranty, this warranty is offered directly by the manufacturer. Should the item become defective within the manufacturer's warranty period (physical damages and damages caused by incorrect usage excluded), customers may send the unit back to us. Gadget-Buy will help forwarding the item to the manufacturer for repair or replacement, and will look after the progress. The customer will need to cover shipping fees both ways.

This specific return policy applies to some certain items. Please refer to the specifications section for further detail before making any orders for these products.

Important Notes

    * All customers should contact us by Customer Service before returning any item(s), Gadget-Buy will not be responsible for returned item(s) without notifying us in advance. When contacting Gadget-Buy please include the following information
          o Photos of the front and back of the packaging envelope or box
          o Partial shipment slips (if applicable)
          o Photo, video, screenshot, or description of the defective item
          o Photo, video, screenshot, or description of the defect or defective area
    * Please keep all packaging material and partial shipment note(s) as they're needed to for returns. After mailing back the products, please be sure to provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary. If neither of them can be provided, we might have to process for you until the package arrive at our warehouse which may take one or two months, please kindly noticed.
    * Refunds can be taken as cash through PayPal or Gadget-Buy Store Credit. Store Credit is always for the full refund price without additional fees and doesn't have time limits. Full PayPal cash refunds can only be issued within 90 days of order placement. Customers are responsible for all PayPal fees (if any) issued after 90 days of order placement.
    * If possible, please make sure you have checked the package contents before you sign for it. In case of damage or empty, please refuse to accept it and contact us. Once you sign for the item, you are signing acceptance of the integrity of all products as is and CANNOT refute the charges for the empty package.
    * Please use the cheapest way to ship the item(s) back. Courier services such as EMS, UPS, Fedex, TNT, DHL etc are NOT eligible for return shipping cost reimbursements.
    * Please remember to include a note in your package indicating the following details:
          o your order number;
          o SKU numbers returned and quantity;
          o a short description
      of the problem(s) of the defective item(s). This note will help expediting the processing time for you. Thank you.
    * If the warrant period/return policy in a specific product detail page is different from the policy above, please follow the product detail page one. Please note that some of our items are non-replaceable or non-refundable.
    * Gadget-Buy reserves the right to make changes and/or improvements to this policy. 
    * If there are any further inquiries, please contact our Customer Services for more information.

Footnote

* If your product is dead on arrival and the package takes longer (more than 30 days) to reach you, please contact us and offer the available proof of the delivery date within 5 days, we will then process for you according to the policy.

** During the rush season (such as Christmas) and holidays (including unforeseen delays) the warranty period will be extended - check the forum to see if there are any known delays 

 


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